Refund policy
Return & Refund Policy
We stand behind what we sell. If something isn't right, we want to know about it and we'll handle it. Here's how the process works.
Return Window
Returns are accepted within 30 days of the delivery date. To be eligible for a return, items must be unused, unmodified, and in their original packaging. If you're on the fence about a return, contact us first — we'd rather talk it through than have you sit on a product that isn't working for you.
Product-Specific Conditions
Medical Supplies
Opened medical supplies — including tourniquets, hemostatics, dressings, and any other items from sealed packaging — are non-returnable. This is a hygiene and safety requirement, not a policy we make exceptions to. If you have questions about a medical product before purchasing, reach out before you open it.
Seraph Holsters
Holsters are returnable within the 30-day window as long as they are unfired and unmodified. A holster that has been used at the range, kydex trimmed, or otherwise altered is not eligible for return.
General Merchandise
All other items follow the standard 30-day unused/original packaging requirement. A 25% restocking fee may apply depending on the item. If you're concerned about the fee, email us before initiating the return — we'll let you know where things stand and work with you where we can.
Final Sale Items
Items marked Final Sale on the product page are not eligible for return or exchange. This will be clearly noted at the time of purchase.
How to Initiate a Return
Email info@vdev.group with the following:
- Your order number
- The item(s) you want to return
- The reason for the return
We'll respond with return instructions. Do not send items back without confirmation — unannounced returns may not be processed.
Refund Timeline
Once we receive and inspect the returned item, your refund will be issued within 5–7 business days. Refunds go back to the original payment method.
Exchanges
Exchanges are handled on a case-by-case basis. Email info@vdev.group with your order number and what you're looking to exchange for. We'll work through it with you.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, email info@vdev.group within 7 days of delivery with your order number and photos of the issue. We cover return shipping on our mistakes and will replace the item immediately. No hassle, no back-and-forth.